RETURNS & REFUNDS
Vapor Fogg has a deep commitment to quality, fair pricing, and above all, the satisfaction of our customers. We strive to provide you with the best products and customer service available. If you are unsatisfied with your purchase, please contact us immediately at firstname.lastname@example.org. We will respond to your inquiry within 24 hours.
Refund/Exchange Policy Our products are subject to a 7 day return policy from the original date that the delivery gets to your location. If you would like a refund on your purchase, please contact us at email@example.com with your order number. You will be issued an code number that will allow us to process the refund. Only Disposable & Carts are returnable.
You should expect to receive your refund within Days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Authorized returns must be accompanied by your purchase invoice. Call our sales team for information.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.